Shipping Policy

ADVATECH OFFICE SUPPLIES Ltd. Gives you the best online shopping experience in each step when placing an order. We get to extend the experience to the shipment services, where we do not charge for pick-up orders at our branches. We offer free shipping for orders worth of Ksh. 10,000 and above, within Nairobi. 

A standard fee of Ksh. 300 is charged for shipment for orders below Ksh. 10,000 countrywide and an additional fee depending on weight of goods and location.

Delivery Time-frame 

Goods are sent to a given delivery address once an order is made. After payment confirmation is made, your order will be delivered within 2-7 days. Our delivery team makes a prior communication upon dispatch of your goods from our stores. This tends to apply to orders that are confirmed on working days (Monday to Friday). Orders placed on public holidays or weekends will be processed on the next working day.

NOTE: The time-frames for shipping are not guaranteed, but they are estimates. With this, ADVATECH OFFICE SUPPLIES Ltd will communicate prior and guide the client accordingly. For deliveries in upcountry, the client will be required to collect their orders at courier offices, which in most instances do not offer door-to-door delivery.

When your order is ready for collection in our branches, a selected branch manager will give you a call to inform you when to pick your order/s. To avoid disadvantages and frustrations that come about due to long waiting periods, kindly wait for a call from the branch manager informing you about the status of your order before going to pick the order from a specific branch. 

NOTE: The working hours of our branches are listed below to avoid inconveniences when picking orders or visiting the stores. Also, due to the government's measures to curb the spread of COVID-19, the timings of the stores have been affected. The updated working hours for ADVATECH branches are: 

1. Head Office – Soin Arcade, Westlands Road, Westlands Nairobi

2. Advatech Tumaini – Pension Towers 

3. Advatech Nyeri – Snowline Bulding, Gakere Road 

Working hours for all these branches is as follows:

Mon to Friday – Opening 8:30 am. Closing 5.00 pm      

Saturdays – Opening 8:30 am. Closing 4:00 pm

Sundays and public holidays – Closed

Tracking my Order

You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or entering your order number on this page Click here for information about the expected delivery timeline. For any inquiries contact our Customer Service Call Center at 0716971622.

Please Note

You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you. Further note that we shall strive to deliver within timelines but we shall not be liable for any delay in delivery caused by unforeseen circumstances or otherwise. 

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