Every CallHandled Right.
Inbound and outbound call center operations, multilingual customer support, and cloud contact center technology — built for businesses that live or die by their customer experience.
Our
Capabilities.
Inbound Customer Support
Trained agents handling customer queries, order support, and issue resolution — with call scripts and escalation paths built around your business.
Outbound Sales & Telemarketing
Lead generation, appointment setting, and outbound sales campaigns run by agents trained on your product and compliance requirements.
Cloud Contact Center Platform
IVR menus, automatic call distribution (ACD), call recording, and skills-based routing — deployed on modern cloud contact center technology.
CRM & Helpdesk Integration
Calls, tickets, and customer histories sync directly with your CRM or helpdesk system, so agents always have full context.
Multilingual Support
Agents fluent in English, Swahili, and other regional languages, matched to your customer base.
Quality Monitoring & Coaching
Call recording, scoring rubrics, and ongoing agent coaching to keep service quality consistent as volume grows.
After-Hours & Overflow Support
Extend your existing team's coverage with after-hours, weekend, or peak-volume overflow handling — seamless to the customer.
Real-Time Reporting Dashboards
Call volume, wait times, resolution rates, and agent performance — visible in real time, not just in a monthly PDF.
The Process.
No Surprises.
Scoping & Scripting
We map your call flows, common queries, and escalation rules, and build the scripts and knowledge base your agents will work from.
Recruitment & Training
Agents are recruited and trained specifically on your product, tone of voice, and compliance requirements before taking a single live call.
Platform Setup
IVR, ACD, call recording, and CRM/helpdesk integrations are configured and tested before go-live.
Live Operations
Ongoing call handling with real-time dashboards, weekly quality reviews, and a dedicated account manager for your account.
Built For
These Organisations.
Advatech operates and manages call center services for businesses that need professional customer contact without building an in-house team from scratch. From a single inbound support line to a full multi-channel contact center with IVR, CRM integration, and quality monitoring — we staff, train, and run it, with reporting that gives you full visibility into every interaction.
Discuss Your NeedsE-commerce and retail order support lines
Banks and SACCOs needing compliant customer service
Utility and telecom customer care overflow
NGO and government citizen hotlines
Outbound lead generation for B2B sales teams
After-hours support for businesses without 24/7 staff
Ready to Start?
Talk to Our Team.
Our specialists will scope the right call center services solution for your business — no generic pitches.